HOX is a logistics platform that connects people already moving — by foot, bike, bus, subway, train, or car — with packages heading their way. This Privacy Policy explains how we handle your information, aligned with privacy-first principles and European data protection regulations (GDPR).
Privacy Policy – HOX
Last updated: August 2025
At HOX, we build technology that respects your privacy and choices. We only collect what’s necessary, securely protect what you share, and never sell or misuse your data.
1. Introduction
2. What We Collect – And What We Don’t
We minimize data collection and only store what’s needed to operate the platform:
- Optional account details: you may provide an email or phone number to create an account, but these are securely encrypted
- Route data: shared voluntarily to match you with deliveries
- QR code scans: to verify pickups and deliveries without exposing identities
- Reputation score: based on your activity and reliability, kept private and anonymized
We do not collect or store sensitive personal data beyond what you choose to share, and we never sell or share it with third parties for marketing.
3. How We Use Your Data
We use minimal data to:
- Match you with deliveries that align with your route
- Verify pickups and deliveries using QR codes
- Process earnings and rewards securely
- Improve reliability with AI-based route and risk optimization
- Ensure secure and transparent operations
4. Data Storage and Security
- Your data is protected with advanced encryption, both in transit and at rest.
- We store minimal personal data, and any information you share is securely encrypted.
- Our cloud-based systems (AWS, GCP) follow industry-standard security practices, including container isolation and continuous monitoring.
- Delivery records are securely stored to ensure reliability and transparency.
We prioritize your privacy with robust security measures to keep your information safe.
5. Your Rights (GDPR compliant)
As a user, you have the right to:
- Know what data we process and why
- Request deletion of your data, including account details
- Access your delivery history and reputation score
- Opt out of sharing optional account details
We don’t link your real-world identity to your HOX activity. If you request data removal, we delete all related information from our systems.
6. Third-Party Services
We may integrate with:
- Authentication providers (e.g., Google, Apple): for optional account verification
- Payment platforms (e.g., Stripe, Pix): for secure withdrawals in your preferred currency
These providers have their own privacy policies. HOX does not store raw credentials or payment details.
7. Cookies & Analytics
HOX uses no invasive tracking cookies. We may use anonymous analytics (e.g., Plausible, Matomo) to improve system performance and understand usage trends, without tracking individuals.
8. Reputation Without Exposure
Your reputation grows as you complete deliveries successfully. You can choose to verify your account with optional details (e.g., email, phone), but your identity remains private and secure.
Your reputation score is visible to ensure trust, but it’s never linked to your personal information.
9. Ensuring Trust and Reliability
Every delivery is securely tracked to ensure trust and reliability, using unique QR codes and advanced systems.
Users can verify delivery status and reputation scores through the platform, with no personal data exposed.
10. Questions?
Contact us at: privacy@hox.network
Privacy is the foundation of HOX — we’re here to keep it simple and secure.